PROMOTIONAL CAMPAIGN TERMS AND CONDITIONS
"SPECIAL INCENTIVE: SELECTED ORDERS" — OHM Lab®
This promotional campaign is organized and operated by OHM® (hereinafter "THE BRAND") and shall be governed by the applicable regulations of the Consumer Statute (Law 1480 of 2011 of the Republic of Colombia) and the regulations of the Superintendency of Industry and Commerce (SIC).
By making a purchase on the official platform, the user expressly accepts these Terms and Conditions.
1. SCOPE OF APPLICATION AND EXCLUSIVE CHANNEL
This promotion applies EXCLUSIVELY to purchases made and successfully processed through the official virtual store: www.ohmperformance.com. It does not apply to in-person purchases, showrooms, pop-up stores, or personalized customer service channels (WhatsApp or social media).
2. CAMPAIGN VALIDITY
The campaign will begin on [START DATE: e.g., October 15, 2026, at 00:00 hours] and will end on [END DATE: e.g., November 15, 2026, at 23:59 hours], or until the entire inventory of available incentives (4 units) is exhausted, whichever occurs first.
3. INCENTIVE AND AWARDS
3.1. One (1) pair of gold earrings with emeralds will be provided as an additional benefit/gift for each selected order.
3.2. Beneficiary purchases will be strictly and exclusively those whose order numbers registered on the platform match the following consecutive numbers:
• Order #1
• Order #100
• Order #200
• Order #400
3.3. The assigned order number will be the one generated by the website's transactional system upon confirmation of successful payment by the payment gateway. Purchase drafts, abandoned carts, or rejected/reversed transactions will not be taken into account.
4. DELIVERY CONDITIONS AND INCENTIVE WARRANTY
4.1. The incentive will be dispatched together in the same package along with the products purchased in the corresponding order.
4.2. The gift is not exchangeable for cash, account credits, positive balances, nor can it be substituted for other items or products of THE BRAND.
4.3. The provided incentives comply with the reported quality and authenticity. Any claim regarding the gift must be notified within five (5) business days following receipt of the package via the official email: ohm.labstudios@gmail.com.
5. RIGHT OF WITHDRAWAL AND RETURNS
In accordance with Article 47 of Law 1480 of 2011, in the event that the customer exercises their Right of Withdrawal or makes a full return of the purchase that led to the assignment of the incentive:
5.1. The buyer shall be obligated to return to THE BRAND the purchased product together with the gift received (gold earrings with emeralds) in perfect condition, unused, and in its original packaging.
5.2. In the event of failure to return the promotional incentive, the agreed commercial value of said item will be deducted from the refund, or the withdrawal request will be rejected until the full return of the gift.
6. LIMITATION OF LIABILITY
THE BRAND is not responsible for network connection failures, payment gateway interruptions, or delays attributable to banking entities that prevent the assignment of the order numbers specified in this campaign.
7. CONTACT AND CUSTOMER SERVICE
For any questions, requests, complaints, or claims (PQR) regarding this promotional campaign, the official service channels are:
• Email: ohm.labstudios@gmail.com
• Official WhatsApp: +57 323 9664491